Gambling is meant to be entertaining — a way to follow the cricket season, back your PSL team or catch UFC events with added excitement. WinPak is committed to making sure it stays that way. This page outlines every tool and resource available to help you keep control of your play.
At WinPak, we believe that sports betting and casino gaming should remain a leisure activity — one that adds to the fun of watching Pakistan cricket, tracking PSL standings or following an international football league, never something that causes stress or financial hardship.
Problem gambling is a recognised condition that can affect anyone. It does not reflect weakness or poor character — it is a pattern of behaviour that builds gradually and can be difficult to notice from the inside. That is exactly why WinPak provides a comprehensive suite of player protection tools, and why we actively encourage every user to engage with them.
All responsible gambling tools on the Platform are available free of charge, can be activated immediately through your account settings or via our 24/7 support team, and take effect without delay. You do not need to justify using them — they are there for you whenever you want them.
Pakistan Notice: WinPak does not operate under a Pakistani gambling licence. The Prevention of Gambling Act, 1977 governs online gambling in Pakistan. Users are solely responsible for confirming the legal status of their use of this Platform under applicable local law. Nothing on this page constitutes legal advice.
Every tool below is available immediately, at no cost, to every WinPak account holder. Activate any of them through your account settings or by contacting our support team.
Set a maximum amount you are willing to deposit over a daily, weekly or monthly period. Once your limit is reached, the Platform will not accept further deposits until the period resets. Increases to deposit limits carry a mandatory 24-hour cooling-off period before they take effect.
Define the maximum net loss you are prepared to accept over a set period. Whether you are watching the Pakistan vs India T20 or following a live casino session, once your loss limit is reached your betting activity is paused automatically for the remainder of that period.
Set a maximum duration for any single betting or gaming session. When your time limit is reached, you will be prompted to confirm whether you wish to continue. This simple pause interrupts the flow of play and gives you a moment to reflect before deciding.
Receive on-screen notifications at regular intervals during an active session — showing time elapsed and net wagering position. Reality checks are a lightweight reminder to stay aware of how long you have been playing and how your balance has moved during the session.
Take a short break from betting without fully closing your account. Cooling-off periods can be set for 24 hours, 7 days or 30 days. During this period your account is suspended for real-money play. The cooling-off period cannot be shortened once activated.
Request a longer-term suspension of your account — from 6 months up to a permanent exclusion. Self-exclusion is immediate, irrevocable for the period selected, and covers all WinPak products. You can request self-exclusion at any time through account settings or by emailing support directly.
Problem gambling often develops gradually. What starts as a relaxed way to engage with cricket season or football betting can, for some people, shift into something that feels harder to control. Being aware of the warning signs — in yourself or in someone you know — is the first step toward getting help.
If you recognise several of the patterns listed here in your own behaviour, we strongly encourage you to activate one or more of the player protection tools described on this page, or to speak to a qualified counsellor. You can contact WinPak support at any time to request immediate account restrictions.
Asking for help is a sign of strength, not weakness. Our support team will not judge you. Contact us at [email protected] and we will activate any restriction you need immediately.
Self-exclusion is the most comprehensive player protection tool WinPak offers. Once activated, your account is suspended for real-money play for the full period you select — with no option to reverse it early. We take self-exclusion requests seriously and process them within minutes.
Important: Self-exclusion periods cannot be shortened or reversed once activated. When your exclusion period ends, you will be required to actively request reactivation — your account will not reopen automatically.
Daily, weekly or monthly PKR deposit cap. Increases require a 24-hour cooling period; decreases are immediate.
Immediate EffectSets the maximum net loss permitted per day, week or month. Betting pauses automatically when the threshold is hit.
Immediate EffectCaps the length of any single gambling session. A prompt appears when the limit is reached, inviting you to reflect.
Immediate EffectShort breaks of 24 hours to 30 days, or longer self-exclusion from 6 months to permanent. All irrevocable for the chosen period.
Immediate EffectThese questions are for your personal reflection only. They are not diagnostic and do not replace professional advice. Honest answers are the only ones that help.
If you answer "yes" to three or more of the following, we encourage you to use the player protection tools above or to seek support.
Have you ever spent more on gambling than you originally planned for that session?
Have you ever placed bets specifically to try to win back money you had already lost?
Have you ever felt that you needed to bet with larger amounts to get the same level of excitement?
Has gambling ever caused you to miss work, studies, family time or social commitments?
Have you ever borrowed money or sold something in order to fund your gambling?
Have you ever felt anxious, irritable or low in mood specifically because you were unable to gamble?
Have you kept your gambling activity secret from a partner, family member or close friend?
Have you tried to cut down or stop gambling before, but found yourself returning to it despite that intention?
This questionnaire is for personal reflection only and does not constitute a clinical assessment. If your answers concern you, please contact WinPak support at [email protected] to activate immediate account restrictions — or speak to a qualified mental health or addiction counsellor. Seeking support is always the right decision.
WinPak is strictly for individuals aged 18 years or older — or the higher minimum age required by the operator's licence jurisdiction. Age verification is a mandatory part of the account process and is required before any withdrawal can be processed.
We have zero tolerance for underage gambling. Any account found to be registered by a person under 18 will be closed immediately, all deposits will be returned and any winnings will be forfeited. Providing false age or identity information is a breach of our Terms & Conditions and may have legal consequences.
If you share a device with younger family members in your household — whether in Karachi, Lahore, Islamabad, Rawalpindi, Peshawar or anywhere else — please use device-level parental controls or browser-level filtering to prevent accidental or deliberate access to gambling websites by those under 18.
If you believe gambling is causing harm to you or someone close to you, please reach out. Support is available — and seeking it is the right thing to do.
Our 24/7 support team can activate any player protection tool immediately and without judgment. Contact us in English or Urdu.
Gambling Therapy is a free, global service offering online support for problem gambling. It provides live chat support, a self-help programme, and a moderated forum available in multiple languages.
Gamblers Anonymous is an international fellowship of individuals who share their experience, strength and hope with each other to recover from gambling problems. Meetings are available worldwide, including online.
Note for Pakistani Users: The organisations listed above are international resources and are not affiliated with WinPak. Local mental health and counselling services in Pakistan may also be able to assist with problem gambling. We encourage users to speak to a qualified professional — a family doctor, psychiatrist or counsellor — if gambling is causing distress or financial harm. WinPak does not operate under a Pakistani licence and cannot direct users to specific local regulatory bodies.